Quality Control Manager (Female)

Zebec Networks Pvt Limited

Requirements

Skills:

  • Attention to details
  • Active listening
  • Active and vigilant assessment
  • Conflict management
  • English fluency
  • Good communication skills
  • Positive and learning attitude
  • Relationship management skills and open to feedback 
Responsibilities

Responsibilities:

  • Measuring and evaluating agents' performance.
  • Call monitoring with great attention to different call behaviors.
  • Maintaining a positive customer-client relationship.
  • Dealing with clients and their concerns.
  • Assuring 100% quality of the services provided to the clients.
  • Handling and maintaining data bases.
  • Developing evaluating models in compliance to the company's requirements and procedures.
  • Working closely with the operation management. 
Required Skills

    No skills specified

The job has expired and employer is no longer accepting applications for this job

Summary

Below are the main details of the job.
Minimum Education:
Bachelors
Degree Title:
All bachelor's degrees
Career Level:
Not Specified
Salary Range:
PKR 20,000-40,000
Minimum Experience:
Not Required
Required Travel:
Not Required
Minimum Age:
18
Gender:
Female
Department:
Customer Service/After Sales Support
Industry:
Telecommunications
Job Location:
Rawalpindi
Number of Positions:
4
Job Type:
Permanent
Last Date:
30th April,2019