Service Desk Executive

Lahore 1 year ago

Nestle is looking for Service Desk Executive. Given below is the description of the job:

Job Snippet

This is a Head office based G-7 level position that will be reporting to LGO Service Desk Manager. The person will be mainly responsible for the following activities :
• Log incidents/Requests/Interactions into Service Desk System, track through to resolution and close tickets .
• To use a systematic problem solving approach to analyze how to reduce the ticket (IM, RM & Interaction)
• Ensure detailed explanations of user incidents and call resolutions are entered into Service Desk System.
• Give additional support to ensure 24 X 7 Service Desk Operations as per the duty Roster.
• Research, resolve, and respond to inquiries based on Global standards and the use of Global support Systems .
• Provide accurate and effective solutions directly to end users for incidents of moderate nature to ensure user productivity .
• Interact with other analyst in the resolution of user and support issues to ensure timely distribution of knowledge and positive impact on user satisfaction .
• Keep users informed of status of open service request/incidents and assist with system monitoring responsibilities
• Participate in different project to enhance the support service for end users .
• Assist IT Team in migration of end user's machines from Snow4 to Snow5 .
Performance Expectations & Skills for Internal Candidates :
• Service Desk Operations including task prioritization, continuous improvement and implementation of best practices
• Problem solving and analytical skills (Understanding of operating system, local area network )
• General IT infrastructure knowledge, Network, Servers, IP Telephony, Operating system to facilitate end users
• Hardware installation and troubleshooting
Qualification & Knowledge:
• IS/IT background with at least a bachelors degree in Computer Sciences and 2 + years work experience in Service Desk environment.
Following behaviors from Nestlé Leadership Framework are critical for success in this role:
• Understand The Business Environment
• Results Focus
• Practice What You Preach
• Initiative
• Proactive Cooperation
• Know Yourself
Primary Location
: Pakistan
: Information Technology
: Nestle Pakistan Ltd.
: Full-time
Job Posting
: May 14, 2018, 4:37:31 AM


This job's expiry date has passed and third-party employer may not be accepting applications for this job.
Job Overview



Salary Range

Minimum Experience

Not Specified





Number of Positions


Posted Date

15th May, 2018

Expiry Date

25th May, 2018

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