Manager-Operations & Technology - 5741
Operations - Pakistan Lahore, Punjab
Responsible for the overall management and coordination of the operation unit for CR in the region in order to effectively and efficiently utilize and develop the appropriate resources to meet both short and long-term needs of the overall business for the achievement of planned sales and profit objectives.
Contribute to the business strategies by identifying the research business needs and the necessary action plans for system enhancement and resource development in order to strive operational excellence and competitive advantage
Ensure the implementation of all approved strategies and plans within the operating policies and guidelines of the company.
Keep abreast of new technologies and techniques and assess its application for improvement on business efficiency
Ensure the business achieves operational targets as well as other related business development objectives through effective management of the business management team
Develop a realistic budget which is effectively and economically allocated
Monitor and control overheads and expenses as per budget allocated annually
Ensure proper costing system is in place.
Periodic review existing systems and procedures in light of the rapid change in business needs and recommend changes / introduce new methods as necessary, with the end goal of maximizing resources and manpower
Plan, schedule and establish workflow in accordance with established standards and schedules
Achieve our delivery schedules with ongoing emphasis to improve efficiency, accuracy, timeliness and cost-effectiveness
Develop and implement plans to improve internal and external client satisfaction and ensure continuous business growth
Ensure regular updates between operation team and client servicing team to keep up on clients' needs and any business development.
Ensure client business needs are met and that services provided exceed client expectations
Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
Establish high standards of performance and hold associates firmly accountable for meeting those standards
Develop training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
Provide support, recognition and feedback to assist employees to achieve their performance standards
Act as coach, guide and mentor too employees
Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
Establish a strong team environment focused on exceeding internal and external client requirements
Conduct consistent periodic coaching “work with-s” to observe team members with clients and provide feedback.
Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment
Organizational Management and Development
Ensure alignment of operating systems and processes that will enable the division to achieve its overall business objectives
Contribute to the development of corporate policies, procedures and programs and other regional initiatives when consulted/involved by the various regional and sub-regional heads
Participate in local and regional / sub-regional task force/committees as well as other projects as part of continuing leadership development
Work across functional business units to support organizational initiatives and business needs
Promote inter-departmental and inter-divisional communications and teamwork
Conduct consistent periodic coaching “work with” to observe team members with clients and provide feedback.
Contribute to driving world-class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment
CR Client Service Teams
CR Director, Country Manager, CR Field team
Might visit specific clients as required
1. Plays a leadership role in managing medium to medium-large size group of associates.
This position is given the degree of independence needed to achieve operating objectives provided that activities are consistent with approved operating plans and objectives, and functional policies and precedents.
This position determines how and when the results will be achieved.
Knowledge and Skills
10 + years CR Data Collection experience desired
Knowledge of market research industry as well as key research techniques and methodologies
Managerial skills (at least 5 years in managerial/supervisory positions)
Working knowledge of Statistics
Project management skills
Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.
By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com
Job Type: Regular
Primary Location: Lahore,Punjab
Secondary Locations: , , ,
Travel: Yes, 15% of the Time