Functional Area: Order Fulfillment Executive
Total Position: 1
Job Type: Full Time/Permanent (Night Shift – PST 6PM-3AM)
Job Location: Karachi, Pakistan
Education Level: Minimum Bachelors
Experience required: Ideally 2 Years of experience of order processing/fulfillment with eCommerce project
Career Level: Executive
- To efficiently process customer orders and returns aspects of business that includes but not limited to offer possible discounts/special price to customers while maintaining business profitability.
- Work with suppliers to process and shipment of orders in most efficient manner.
- Process returns and follow-up with customer to offer replacement/credits, while keeping order profitability/control the loss, communicate with customer to process refund and difference in payment.
- Responsible for price analysis and availing the available discounts from suppliers, for orders on website, Amazon, Sears, Ebay and other marketplaces.
- Work with shipment companies (UPS, USPS/Stamps) to find most cost effective option of shipping orders to customers.
- Processing of International Orders and creating shipment labels.
- Continuous involvement in improvement of existing procedures in place.