Phone banking Officer

ibex.

Requirements


· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

· Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.

· Follow up to ensure that appropriate actions were taken on customers’ requests.

· Refer unresolved customer grievances or special requests to designated departments for further investigation.

oWorking Hours: 9 hours shift

oRequirements (Education): Bachelors qualified

oSkills & Abilities:

· Banking & Finance knowledge (basic level)

· Proficient with MS Office particularly MS Excel (Spreadsheet)

· Possess Knowledge of Call Centre Operations

· Must be flexible to work in shifts

· Good English communication skills

oPerks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus


 
Responsibilities

· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

· Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.

· Follow up to ensure that appropriate actions were taken on customers’ requests.

· Refer unresolved customer grievances or special requests to designated departments for further investigation.

 
Required Skills
  • MS Excel Pivot Tables
  • Banking
  • Finance
  • Spreadsheets

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Summary

Below are the main details of the job.
Company:
Minimum Education:
Bachelors
Degree Title:
Commerce
Career Level:
Not Specified
Salary Range:
PKR 15,000-20,000
Minimum Experience:
Not Required
Required Travel:
Not Required
Minimum Age:
20
Gender:
Both
Department:
Customer Service/After Sales Support
Industry:
Call Centers
Job Location:
Karachi
Number of Positions:
20
Job Type:
Permanent
Last Date:
30th April,2019