Email & Chat Support Executive

ibex.

Requirements

· Brief description of the job:

ü  Timely preparation of rates and quotes for customers and overseas agents.

ü  Collaborate and build relationships with customers to strengthen service competitiveness

ü  Chat response to customers

ü  Email coordination with customers

ü  Communicate timely correspondence back to customers, track and resolving any issues regarding product.

· Timings: 9 hours shift

· Skills & Abilities: Individual having the Ability to read, writes, and speaks English fluently with good American or Neutral accent “ONLY”.

· Ability to work in a blended operations and customer development role

· Self-motivated, assertive, and respond to brand metrics.

· Manages complex transactional or emotional customer situations promptly and professionally.

· Ability to multi-task in a fast paced environment with rapidly changing priorities

· Contributes to building a positive team spirit and puts success of team above their own interests.

· If you are self-driven and entrepreneurial with the desire to grow both personally and professionally, then you can be an integral part of our continued expansion.

· Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

· Transport: Conveyance will be provided.

· Send us your CVs on: careers.pk@ibex.co

*Email Subject should be “Email & Chat Support Executive”

 
Responsibilities

ü  Timely preparation of rates and quotes for customers and overseas agents.

ü  Collaborate and build relationships with customers to strengthen service competitiveness

ü  Chat response to customersü  Email coordination with customers

ü  Communicate timely correspondence back to customers, track and resolving any issues regarding product.

 
Required Skills
  • Writing News Releases
  • Communication
  • English
The job has expired and employer is no longer accepting applications for this job

Summary

Below are the main details of the job.
Company:
Minimum Education:
Intermediate
Degree Title:
Any discipline
Career Level:
Not Specified
Salary Range:
PKR 30,000-40,000
Minimum Experience:
Not Required
Required Travel:
Not Required
Minimum Age:
18
Gender:
Both
Department:
Customer Service/After Sales Support
Industry:
Call Centers
Job Location:
Karachi
Number of Positions:
20
Job Type:
Permanent
Last Date:
15th July,2018