· Brief description of the job:

ü  Timely preparation of rates and quotes for customers and overseas agents.

ü  Collaborate and build relationships with customers to strengthen service competitiveness

ü  Chat response to customers

ü  Email coordination with customers

ü  Communicate timely correspondence back to customers, track and resolving any issues regarding product.

· Timings: 9 hours shift

· Skills & Abilities: Individual having the Ability to read, writes, and speaks English fluently with good American or Neutral accent “ONLY”.

· Ability to work in a blended operations and customer development role

· Self-motivated, assertive, and respond to brand metrics.

· Manages complex transactional or emotional customer situations promptly and professionally.

· Ability to multi-task in a fast paced environment with rapidly changing priorities

· Contributes to building a positive team spirit and puts success of team above their own interests.

· If you are self-driven and entrepreneurial with the desire to grow both personally and professionally, then you can be an integral part of our continued expansion.

· Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

· Transport: Conveyance will be provided.

· Send us your CVs on: careers.pk@ibex.co

*Email Subject should be “Email & Chat Support Executive”

ü  Timely preparation of rates and quotes for customers and overseas agents.

ü  Collaborate and build relationships with customers to strengthen service competitiveness

ü  Chat response to customersü  Email coordination with customers

ü  Communicate timely correspondence back to customers, track and resolving any issues regarding product.