ibex. is looking for Customer Support Executive. Given below is the description of the job:
Requirements
·
Answer calls professionally to provide
information about products and services, take/ cancel orders, or obtain details
of complaints.
·
Keep records of customer interactions and
transactions, recording details of inquiries, complaints, and comments, as well
as actions taken. Process orders, forms and applications.
·
Follow up to ensure that appropriate actions
were taken on customers’ requests.
·
Refer unresolved customer grievances or special
requests to designated departments for further investigation.
·
Proficient with MS Office particularly MS Excel
(Spreadsheet)
·
Possess Knowledge of Call Centre Operations
·
Must be flexible to work in shifts
·
Excellent communication skills
oPerks: Medical Insurance, Permanent Employment
Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves
Encashment, Referral Bonus
Responsibilities
·
Answer calls professionally to provide
information about products and services, take/ cancel orders, or obtain details
of complaints.
·
Keep records of customer interactions and
transactions, recording details of inquiries, complaints, and comments, as well
as actions taken. Process orders, forms and applications.
·
Follow up to ensure that appropriate actions
were taken on customers’ requests.
·
Refer unresolved customer grievances or special
requests to designated departments for further investigation.
Apply
Location
Karachi, Lahore, Islamabad
Salary Range
Rs. 15,000-20,000
Minimum Experience
Not Specified
Industry
Call Centers
Department
Customer Service/After Sales Support
Number of Positions
25
Posted Date
2nd July, 2018
Expiry Date
30th April, 2019
