oBrief description of the job:

· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

· Follow up to ensure that appropriate actions were taken on customers’ requests.

· Refer unresolved customer grievances or special requests to designated departments for further investigation.

oWorking Hours: 9 hour shift

oRequirements (Education): Bachelors qualified

oSkills & Abilities:

· Proficient with MS Office particularly MS Excel (Spreadsheet)

· Possess Knowledge of Call Centre Operations

· Must be flexible to work in shifts

· Excellent communication skills

oPerks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

oJob Shift: On Rotation

oTransport: Conveyance will be provided to females only, males own transport.

oSend us your CVs on: careers.pk@ibex.co

*Email Subject should be “Customer Support Executive Domestic”

· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

· Follow up to ensure that appropriate actions were taken on customers’ requests.

· Refer unresolved customer grievances or special requests to designated departments for further investigation.