Customer Support Executive
ibex.

Permanent Multiple 1 year ago

ibex. is looking for Customer Support Executive. Given below is the description of the job:

Requirements


·
Answer calls professionally to provide
information about products and services, take/ cancel orders, or obtain details
of complaints.
·
Keep records of customer interactions and
transactions, recording details of inquiries, complaints, and comments, as well
as actions taken. Process orders, forms and applications.
·
Follow up to ensure that appropriate actions
were taken on customers’ requests.
·
Refer unresolved customer grievances or special
requests to designated departments for further investigation.
·
Proficient with MS Office particularly MS Excel
(Spreadsheet)
·
Possess Knowledge of Call Centre Operations
·
Must be flexible to work in shifts
·
Excellent communication skills
oPerks: Medical Insurance, Permanent Employment
Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves
Encashment, Referral Bonus

Responsibilities

·
Answer calls professionally to provide
information about products and services, take/ cancel orders, or obtain details
of complaints.
·
Keep records of customer interactions and
transactions, recording details of inquiries, complaints, and comments, as well
as actions taken. Process orders, forms and applications.
·
Follow up to ensure that appropriate actions
were taken on customers’ requests.
·
Refer unresolved customer grievances or special
requests to designated departments for further investigation.
 

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This job has expired and employer is not longer accepting applications
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Job Overview

Location

Karachi, Lahore, Islamabad

Salary Range

Rs. 15,000-20,000

Minimum Experience

Not Specified

Industry

Call Centers

Department

Customer Service/After Sales Support

Number of Positions

25

Posted Date

2nd July, 2018

Expiry Date

30th April, 2019

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