Answer calls professionally to provide
information about products and services, take/ cancel orders, or obtain details
Keep records of customer interactions and
transactions, recording details of inquiries, complaints, and comments, as well
as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions
were taken on customers’ requests.
Refer unresolved customer grievances or special
requests to designated departments for further investigation.
Proficient with MS Office particularly MS Excel
Possess Knowledge of Call Centre Operations
Must be flexible to work in shifts
Excellent communication skills
oPerks: Medical Insurance, Permanent Employment
Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves
Encashment, Referral Bonus