Customer Care Executive

ibex.

Permanent Multiple 6 months ago

ibex. is looking for Customer Care Executive . Given below is the description of the job:

Requirements


·
Answer calls professionally to provide
information about products and services, take/ cancel orders, or obtain details
of complaints.
·
Keep records of customer interactions and
transactions, recording details of inquiries, complaints, and comments, as well
as actions taken. Process orders, forms and applications.
·
Follow up to ensure that appropriate actions
were taken on customers’ requests.
·
Refer unresolved customer grievances or special
requests to designated departments for further investigation.

Responsibilities


·
Proficient with MS Office particularly MS Excel
(Spreadsheet)
·
Possess Knowledge of Call Center Operations
·
Must be flexible to work in shifts
·
Excellent communication skills
o Perks: Medical Insurance, Permanent Employment
Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves
Encasement, Referral Bonus
 

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Job Overview

Location

Karachi, Lahore, Islamabad

Salary Range

Rs. 15,000-25,000

Minimum Experience

1 Year

Industry

Call Centers

Department

Customer Service/After Sales Support

Number of Positions

25

Posted Date

4th March, 2019

Expiry Date

30th April, 2019