Customer Service Officer

FINCA Microfinance Bank Limited


Experience :

  • At least one year of experience


  • Bachelors degree in relevent fielf 

FINCA Microfinance Bank Limited - Rawalpindi

Major Responsibilities

  • Interacting with customers inquiring on their purpose of visit and guide them to the relevant staff for resolution of their queries to ensure the customer leaves the branch satisfied. Resolving/replying the queries of the customers identify customer needs & provide complete details on bank products and services, their Terms & conditions. Improve service standards and minimum turnaround time
  • Responsible for scrutiny AOF documents & filling, SS Card filling, input data in h PLUS, generation of account #, Scanning of SS card and record keeping as per FMBL Operational Manual.
  • Responsible for completing of Loan documentation/Legal Book let/PDCs, input of data into the h PLUS for booking loan and record keeping as per FMBL KKKK Manual.


  • Receive inward/outward clearing/collection cheques for timely lodgment and clearance.
  • Receive internal/online funds transfer cheques from customer and posting in h PLUS.
  • Issuance/cancellation/realization/duplicate of PO upon customer request.
  • Make sure that KYC should be properly filled and updated the same in h PLUS on same day.
  • To make sure that all Term Deposit Receipts requests are properly filled and entered in h PLUS, all early termination of TDR requests processed and all formalities are complete, record keeping as per FMBL Operational Manual
  • Recovered charges from customers as per Schedule of Charges.
  • Custodian of strong room Keys, Gold safe keys, Security Stationary, ATM Card & PINS.
  • Responsible for issuance ATM Card & PINS, resolve ATM disputed transactions either issuer or acquirer and process debit authority of said transactions for reconciliation of ATM
  • Responsible for issuance of cheque books to customers/authorized representative and taking proper acknowledgment on requisition/register
  • Ensure that all customer requests are properly executed in h PLUS and documented,. Issuance of different type of certificate, Maintain Zakat data, Hold mail. Account closing etc
  • Responsible for reconciliation of Bank A/c, Security Stationary on daily/monthly basis
  • To perform floor duty & continuously maintain and improve branch ambiance, make sure that all marketing material is prominently available and up to date.
  • Ensure post sale service to the client, Promotes the bank’s products and services; consistently cross-sells bank products at every opportunity

Competencies & Training

Core Competencies:

  • Excellent communication skills
  • Polite, confident and friendly
  • Flexible and quick thinking
  • Follow instructions
  • Good at teamwork and able to work on their own initiative
  • Accurate and pay attention to detail, even when under pressure
  • Smart and well groomed, if working face to face with customers.

Professional Training:

  • Understanding of customer needs
  • Situation handling
  • Problem solving
  • Numeracy & computer skills

Technical Training:

  • Microfinance industry knowledge
  • Customer service
  • Complete knowledge of account opening policy & procedure
  • Grip on core banking system 
Required Skills
  • Customer Service
  • Pressure Handling
The job has expired and employer is no longer accepting applications for this job


Below are the main details of the job.
Minimum Education:
Degree Title:
Career Level:
Entry Level
Salary Range:
Not Specified
Minimum Experience:
1 Years
Required Travel:
Not Required
Minimum Age:
Customer Service/After Sales Support
Job Location:
Islamabad, Rawalpindi, Gujrat, Abbottabad, Attock, Mansehra, Talagang,
Number of Positions:
Job Type:
Last Date:
30th December,2016