Customer Service Intern
General Electric

Lahore 1 year ago

General Electric is looking for Customer Service Intern. Given below is the description of the job:

Job Snippet

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary:
The GE Internship Program is an investment in young talents where GE trains students who meet the required criteria to perform their internship program in a corporate function. Program duration is 10-12 weeks. The program will develop the general skills of the intern with on the job knowledge and experience.
Internship Period will be between June & August.
Essential Responsibilities:
During the program GE will provide assignments, projects & tasks that is related to his/her major where the intern can develop Leadership Capabilities, communication skills and introduce him to the work environment. Some of the responsibilities could be:
Assist Customer Service Leader in timely and satisfactory resolution of concerns covering a wide variety of services offered for each of the assigned product linesServices may include request for Field Support, customer training, maintenance planning, spare parts, repair services, tooling and advice on operationsStudy and propose strategies for building strong long term relationships with specific customersGet trained and assist in effectively handling technical queries from assigned customersAssist in organizing Customer Meetings / EventsMaintaining and organizing customer Correspondence recordsStudying and preparing Organizational Charts of the major customers with brief profiles of decision makers
Qualifications/Requirements:
Bachelors (3rd or 4th year) or Masters students in Mechanical/Electrical/Finance/Business/CommunicationsShould be a student during the internship period. Students who already graduated earlier this year or graduating prior to the internship period will not qualify.GPA: Minimum 3.0Candidate must be studying in the same country as the location of the internship (as we do not provide sponsorship or visa)Good leadership skills.Fluent in EnglishExperienced in social mediaStrong verbal and written communications skillsDemonstrated creativityStrong organizational skills
Desired Characteristics:
Self-Starter, proactive, able to work independently with minimal direction, able to maintain
confidentiality and handle matters discreetly
Effective time management and organizational skills; able to balance multiple prioritiesEffectively problem solve and resolve a variety of issues and topics within the job scopeAbility to effectively interact and communicate with senior level management and corporate
contacts
Excellent interpersonal, verbal and written communications skills including strong grammatical
skills
Confident telephone mannerAttention to detail and commitment to deliver information/projects to tight time scalesWork on own initiative with a 'willing to try' approach, along with ability to work as part of a team and help to achieve a common goalPrevious experience using independent thought processes to plan ahead, process information, maintain workflow and anticipate future needs of the team.Ability to quickly identify and prioritize issues, create solutions and meet deadlines.Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones.Strong organizational relationship building skills for existing and prospective clients
Locations: Pakistan; Lahore

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Job Overview

Location

Lahore

Salary Range

Minimum Experience

Not Specified

Industry

N/A

Department

N/A

Number of Positions

1

Posted Date

14th May, 2018

Expiry Date

19th May, 2018

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