Junior Officer - Customer Care

Confidential

Requirements

Candidate for this position must have 1-2 years of working capacity in similar capacity preferably at retail stores or call center 


Required Skills:

· Good Communication Skills (English & Urdu) both 

· Good Listening Skills 

· Good Time Management Skills

· Positive Attitude

· Attention to Detail

· People Oriented  

Responsibilities

- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution 

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools  

- Manage large amounts of incoming calls 

- Take payment information and other pertinent information such as addresses and phone numbers 

- Keep records of customer interactions, process customer accounts and file documents 

- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction

Required Skills

    No skills specified

The job has expired and employer is no longer accepting applications for this job

Summary

Below are the main details of the job.
Company:
Minimum Education:
Bachelors
Degree Title:
B.Com / BBA / B.A
Career Level:
2
Salary Range:
Not Specified
Minimum Experience:
2 Years
Required Travel:
Not Required
Minimum Age:
20
Gender:
Male
Department:
Sales
Industry:
Manufacturing
Job Location:
Karachi
Number of Positions:
1
Job Type:
Permanent
Last Date:
30th June,2019