Junior Officer - Customer Care

Confidential

Permanent Karachi 3 months ago

Confidential is looking for Junior Officer - Customer Care . Given below is the description of the job:

Requirements

Candidate for this position must have 1-2 years of working capacity in similar capacity preferably at retail stores or call center 
Required Skills:
·
Good Communication Skills (English & Urdu) both 
·
Good Listening Skills 
·
Good Time Management Skills
·
Positive Attitude
·
Attention to Detail
·
People Oriented  

Responsibilities

- Resolve product or
service problems by clarifying the customer's complaint, determining the cause
of the problem, selecting and explaining the best solution to solve the
problem, expediting correction or adjustment, following up to ensure resolution 
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and
interactive communication
- Provide accurate, valid and complete information by using the
right methods/tools  
- Manage large amounts of incoming calls 
- Take payment information and other pertinent information such as
addresses and phone numbers 
- Keep records of customer interactions, process customer accounts
and file documents 
- Process orders,
prepare correspondences and fulfill customer needs to ensure customer
satisfaction

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Job Overview

Location

Karachi

Salary Range

N/A

Minimum Experience

2 Years

Industry

Manufacturing

Department

Sales

Number of Positions

1

Posted Date

12th June, 2019

Expiry Date

30th June, 2019