Credit Recovery Officer

Clicksat Pvt Ltd.

Requirements
  • Telephone Skills: Must be able to exercise telephone courtesy and skills when dealing with customers.
  • Knowledge of Business Environment: Must understand local and global dynamics of the business environments facing customers.
  • Customer Service Skills: should be able to exercise high level of customer care and service.
  • Computer literate with proficiency in MS office and Personal attributes
  • Performance Oriented: appreciates being measured and applying maximum professionalism in providing customer service.
  • Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
  • Decisive and Independent: Ability to operate on own, consult and clarify where necessary and make informed decisions.
  • Interpersonal Skills: Must be a people’s person with ability to interact with both internal and external customers
  • Negotiation Skills: Must be a hard negotiator, with excellent convincing approaches especially with customers whose accounts are in arrears.
  • Communication Skills: Excellent written and verbal communication skills. 

Responsibilities

As a collections/arrears/debt recovery officer you will be responsible for recovering outstanding debt from our customers

Review accounts that are behind on their payments to determine appropriate action

Contact customers to collect overdue payments

Answer customer enquiries

Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts

Achieve monthly targets and Key Performance Indicators

Liaise with sales and operation teams to resolve customer queries/complaints

This is not an exhaustive list and you will be expected to perform other duties within the Finance team 

Required Skills
  • Communication
  • Collection Strategy
  • Account Reconciliation
  • Debt Collection
  • Team Coordination
  • Pressure Handling
  • Negotiation
  • Customer Analysis
The job has expired and employer is no longer accepting applications for this job

Summary

Below are the main details of the job.
Minimum Education:
Bachelors
Degree Title:
Graduation
Career Level:
4
Salary Range:
Not Specified
Minimum Experience:
4 Years
Required Travel:
25%
Minimum Age:
26
Gender:
Female
Department:
Finance and Administration
Industry:
Telecommunications
Job Location:
Karachi
Number of Positions:
1
Job Type:
Permanent
Last Date:
31st January,2019